Effective Date: October 2025
User Agreement
You must read and agree to these Terms and Conditions before ordering from OptiVita Labs.
By placing an order for our products, you agree to be bound by the following Terms and Conditions.
1. Company Information
This website is owned and operated by:
EXALTED FALCON LLC
📍 2900 N Quinlan Park RD STE 240-7007,
Austin,TX 78732, USA
📧 Support@optivitalabs.com
📞 +1 (800) 874-3902
2. Acceptance of Terms
By visiting or purchasing from optivitalabs.com, you agree to these Terms of Use and our Privacy Policy.
If you do not agree, please discontinue using our website.
You indicate your consent by clicking any button labeled “Place Order,” “Submit,” or similar, or by accessing the website in any manner.
3. Product Disclaimer
Our products are designed to promote the comfort, hygiene, and happiness.
They are not medical products and are not intended to diagnose, treat, or cure any health conditions.
Always consult a licensed veterinarian for professional medical advice.
4. Payment Information
By ordering from us, you authorize EXALTED FALCON LLC to charge your credit or debit card for the total order amount.
Your billing statement will reflect OPTIVITALABS.CO.
If you have questions about billing, contact our support team at Support@optivitalabs.com.
5. Products and Pricing
Shipping is free on all orders within the United States.
6. Shipping and Delivery
Orders are processed within 1–3 business days and shipped within 7 business days.
Tracking numbers are provided by email after dispatch.
7. Refund and Return Policy
We stand behind our products. If you’re not fully satisfied, you can request a refund within 30 days of receiving your order.
Return Eligibility:
Both opened and unopened products are eligible for return, provided they are returned within the 30-day return period and meet the conditions of our review process.
To request a refund or return:
- Email Support@optivitalabs.com with your order number.
- Explain the reason for your request (and include photos if relevant).
- Our team will review and issue an RMA (Return Merchandise Authorization) if applicable.
Refunds will be credited back to your payment method within 5–10 business days once the return is processed.
Shipping fees are non-refundable.
RETURN ADDRESS: 📍 2900 N Quinlan Park RD STE 240-7007, Austin,TX 78732, USA
8. Billing Terms
All orders are one-time purchases unless otherwise specified.
You will not be enrolled in any subscription or auto-billing program.
9. Limitation of Liability
All materials and products provided on this website are supplied “as is.”
EXALTED FALCON LLC disclaims all express or implied warranties.
We are not responsible for indirect, incidental, or consequential damages related to product use or misuse.
10. User Responsibilities
By placing an order, you confirm that:
- You are at least 18 years old.
- You are purchasing for personal, non-commercial use.
- You have read all product information and usage instructions carefully.
11. Governing Law
These Terms shall be governed by the laws of the State of Utah, USA.
Any disputes will be resolved by binding arbitration located in Austin,TX.
12. Contact Information
If you have questions about these Terms, please contact:
EXALTED FALCON LLC
📍 2900 N Quinlan Park RD STE 240-7007, Austin,TX 78732, USA
📧 Support@optivitalabs.com
📞 +1 (800) 874-3902